Billing

How do I change or cancel my order?

The team is very quick at processing orders to make sure they get delivered to you as soon as possible, so we cannot always guarantee that we can change or cancel your order after it is placed. That said, you may change your order as much as you want before you click 'Checkout'.

Any order cancellations are subject to a 4% transaction fee, as charged by our payment processor.

If you would like to make any modifications to your order, kindly send us a message at support@embodiswimwear.com
The team is very quick at processing orders to make sure they get delivered to you as soon as possible, so we cannot always guarantee that we can change or cancel your order after it is placed. That said, you may change your order as much as you want before you click 'Checkout'. Any order cancellations are subject to a 4% transaction fee, as charged by our payment processor.If you would like to make any modifications to your order, kindly let us know 1. confirmation number 2. email address, and send us a message at support@embodiswimwear.com

What payment options do you offer?

PendingThe team is very quick at processing orders to make sure they get delivered to you as soon as possible, so we cannot always guarantee that we can change or cancel your order after it is placed. That said, you may change your order as much as you want before you click 'Checkout'. Any order cancellations are subject to a 4% transaction fee, as charged by our payment processor.If you would like to make any modifications to your order, kindly let us know 1. confirmation number 2. email address, and send us a message at support@embodiswimwear.com

Why was I charged more than I expected?

Our website allows you to view our prices in various different currencies. You can select your currency by clicking the drop-down located at the top right-hand corner of our website.

Please note, however, that all our pricing and transactions are processed in USD. The conversion rate would depend on the credit card company being used on the transaction.
The team is very quick at processing orders to make sure they get delivered to you as soon as possible, so we cannot always guarantee that we can change or cancel your order after it is placed. That said, you may change your order as much as you want before you click 'Checkout'. Any order cancellations are subject to a 4% transaction fee, as charged by our payment processor.If you would like to make any modifications to your order, kindly let us know 1. confirmation number 2. email address, and send us a message at support@embodiswimwear.com

Order & shipping

Do you offer free shipping?

We currently offer FREE express shipping in Thailand and in selected countries in Asia for orders above $135. More info.

Do you refund shipping fees?

The cost of shipping fee on your original order is non-refundable.

Do you ship internationally?

Yes! We ship internationally. However, the shipping rate depends on the area, and some remote locations will require additional fees due to the distance and the lack of shipping dispatch centers. You will see a more detailed representation of the shipping costs upon checkout.

As of the moment, we also do not deliver to PO boxes. If your order is addressed to a PO Box, it will be delayed as we will have to contact you for a house address.

How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. If you can’t find your shipping confirmation, please double-check your spam and promotions folders. If you are still not able to locate the email, please feel free to reach out to support@embodiswimwear.com for assistance. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

Customs Duties and VAT

The customer is responsible for paying customs duties and taxes levied by the respective country involved in your shipment. emBodi will not reimburse payments made for such. Customs policies vary from country to country and we can not anticipate this.

If you are unsure of charges and whether you will be affected, please inquire with your local customs office first.

How long does shipping take?

Our international shipping via Fedex Express usually takes 2-5 business days after processing. Note: this is excluded custom and duty clearance at the border

Please allow 1-2 days for us to process your order before we are able to ship it out.

How much does shipping cost?

We offer free shipping for order above $135 in selected countries in Asia.

You may view our detailed shipping rates here.

When will my order ship?

After the order is confirmed, please allow 1-2 business days to fully process your order. Our team will try to ship your order as soon as possible.

Product

How do I take care of my Swim bikini?

Cold gentle hand wash ONLY. Do not put your swimwear in the dryer.

Lotion, sunscreen, oil and chlorine can cause discoloration of this item; this is not a manufacturing defect. Hot tubs & chlorinated pools can affect bikinis.

Please follow care instructions to keep your swimwear in the best condition

What fabric do you use for your swimsuits?

REPREVE recycled polyester which is made from plastic bottles

Return & exchange

What is your return policy?

Please kindly see our return policies here.

How do I return my order?

Please kindly see our return policies here.

Can I exchange an item for a different size?

At this time, we do not exchanges on our order. If you wish to change, please request a refund instead. For our refund policies, please click here.

When will I receive my credit refund?

We try to process refund for you as soon as possible. However, the refund will be processed according to Issuer bank timeline.

Sizing

I'm in between sizes, what size should I get?

If you're in between the ranges of the sizes, we generally recommend for you to size up.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at business@embodiswimwear.com